Our hours of operation for shipping are Monday to Friday: 9:30AM-6:30PM – excluding weekends. Orders placed on weekends, will not be processed until the next business day.
Our main targeted market and country is the United States. Anyhow, we look forward to expanding our team so that we could deliver our service globally!
All orders have to be processed and fulfilled before shipment. Our team will take up to 1-3 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 5-8 business days.
|Processing Time||1-3 business days|
|Transit Time||5-8 business days|
We understand just how important it is for you to get the items you ordered in a timely manner. We’re always here to offer support in case you have any types of questions or concerns regarding your order; just contact us here.
- Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.
We proudly offer free shipping to USA on all our products
COVID-19 Delivery Information
At these very crucial times, we hope you are well. We appreciate your patience and understanding as we work through this together.
Our utmost priority is the safety and health of our customers and our employees. Our operations and fulfillment facility had been affected drastically. In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.
What does this mean for you?
- Processing times may be delayed. Processing times are generally within 1-3 business days. Unfortunately, due to the government orders, issues relating to COVID-19, and the impact on our business, the processing and fulfilling period may also be extended.
- We will notify you if we foresee any issues with fulfilling your order or as soon as your order has been shipped out
- You can cancel for a full refund under the circumstances where the item has not been shipped out yet. Please refer to the refund policy here
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service at firstname.lastname@example.org for assistance.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes, for this reason we cannot ship to PO Boxes and a physical address is required to ship your item. If you place an order to ship to a PO Box we will need to obtain an alternative address from you which may cause delay in shipping your item.
Refunds, Returns, and Exchanges
We accept returns up to 30 days of receiving the order, if the item is unused and in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org
Phone: +1 205 974 5375
Address: 771 Burke Ave, The Bronx, NY 10467, USA